FAQ

 
Shipping Costs?

Now Offering Free UK Shipping on all Orders

What are your delivery options?

UK deliveries will be dispatched within 3-5 days of completion of the order. All items are made to order, and can take up to 14 days to complete.

Your order should arrive within 48 hours of posting using Royal Mail 1st Class Delivery. 

Unfortunately I do not guarantee delivery/arrival dates for my items because I can't be responsible should Royal Mail be delayed with delivery.

Do you provide International delivery?

Yes, I provide International postage using Royal Mail International Tracked and Signed which can take up to 14 days delivery., or longer during busier times of the year. You are responsible for any delays and costs involved with taxes and customs.

 

 
 
 
 
What is your returns policy?

I gladly accept returns and exchanges, but don't accept cancellations for custom or personalised orders.

 If you have any problems with your order, Just contact me within: 14 days of delivery and ship items back to me within: 30 days of delivery.

 I take great pride and care in my handmade work so will try to ensure you are happy with your purchase.

Conditions of return: Buyers are responsible for return shipping costs unless the item is faulty or damaged on arrival. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The customer is responsible for providing the correct postal address for delivery, as this will be used when posting your order.

 

Privacy Policy?

To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. 

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

You have the right to access my privacy policy and receive a copy of the personal information I hold about you by contacting me using the contact information below. 

info@jtaylorcrafts.co.uk

 

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  info@jtaylorcrafts.co.uk